Gail Abrahams – Chief Executive Officer – The American Chamber of Commerce of Jamaica – USA


Trade & Investment

Most proud achievement

Re-branding the Chamber, Signing MOU with AMCHAM Finland re: Launch pad USA programme and increasing revenue of Chamber by 60%

Dream Project

Trade Mission with at least 30 companies from Jamaica to Silicon
Valley and Europe. This will involve a fully integrated CRM and IT

Team Size

4 with 5 committees for support

Total IT


What defines Insourcing to me in my industry

Insourcing I believe can be signified by the increase in employment
and production figures being done in-house, especially in businesses
that are expanding, particularly in areas such as information
technology, customer experience, finance, legal and product management.

Insourcing Officer

I think that a CIO will be critical for companies as they can be one
of the key people in helping companies to reduce costs and increase
efficiencies, while improving the welfare of employees thereby
engendering loyalty and retention. All this done in-house will be an
added advantage to the organization’s integrity and internal
consolidation and retention of workforce.

Gaining momentum

In my industry, I do see a number of companies investors hiring
talent for start ups and for large companies. More and more businesses
see the value of insourcing and so they are investing in the human
resources to enable better management of costs and business continuity.
Outsourcing for specialized talent has its place but an investment in
insourcing can only provide both long and short- term benefits.

Key considerations for insourcing

• Employers and business owners have to each evaluate their business
model and assess the pros and cons of insourcing vs outsourcing.
Industries such as within the Business Process Outsourcing sector, may
find that insourcing is very expensive due to high overhead costs,
however if an investor finds that other factors such as relative low
taxes can aid in reducing those costs, then they can decide on the
insourcing model.

• Employee recognition, retention and buy-in into companies are all
aligned with insourcing, which will be beneficial to the employer. The
employer investing in human resources will eventually reduce costs.
Companies who believe in employee growth, engagement, stability and
maintaining great buy in tend to move towards insourcing.

• Competitiveness: If companies need to be abreast with the emerging
trends in business and technology it is key that workforces are totally
embedded in the culture and operations of the business. With the
increase in data and cyber security threats, CIOs must embrace digital
transformations and control risks within their own environment and with
their “own”people. Businesses need to be agile and so they have to be
like that when it comes to quick response and scaling operations.

Key partners for insourcing

Insourcing needs to be supported through and through by the Human
Resources , Public Relations, Legal , Finance and IT departments of the
organization to develop a complete culture and mind-set of in-house

Services best for insourcing and outsourcing

It is generally seen that IT and Human resources especially in
recruitment are outsourced in medium to large scale firms. Small and
medium sized businesses may benefit from outsourcing but larger firms
tend to benefit from insourcing due to the need to maintain an
established workforce.


We have always focused on the employment of the insourcing model. In
such situation, we have learnt the better ways and methodologies to make
the insourcing transition smooth and operative. It may not be entirely
easy and quick but we know how to get it done through and through.

Creating a solid business case

The aim should be to create a budget, focus on pros and cons and
speak to the employee retention and growth maintenance while keeping up
with technology, keeping data safe with using employees who understand
the business and its plan and who are vested.

Key budgeting insourcing transition costs

The transition should focus on the human resources (Insurance etc),
Operational costs such as workforce equipment, electricity and other
overhead costs which might be incurred during the insourcing

Ensure IT can support future requirements

There is just one good way to do this and that is training while
keeping up to date equipments. Couple this with a plan to deal with
business improvements for the next 10 years with room for flexibility
and change and you can be assured that the in-house IT team can support
the future requirements of the organization.

Insourcing Multiplier support

I believe the insourcing multiplier will auger well for organizations
that are committed to the insourcing model and understand its benefits
and value. It is also a great way to remain competitive, be more
flexible and agile keeping on top of one’s game in this digital economy
that is changing rapidly. This can be provided by the Insourcing
Multiplier in the form of features and case studies of successful
insourcing transitions.

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